Principal Business Process Officer, Abidjan, Côte d’Ivoire At AfDB – African Development Bank

Closing date: Friday, 9 February 2024

Full vacancy title: Principal Business Process Officer, SNBT.2

Location: Abidjan, Côte d’Ivoire

Position Grade: PL4

Position Number: 50107450

Posting Date: 11-Jan-2024

Closing Date: 10-Feb-2024


Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 81 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten-Year Strategy (2023 – 2032) and ensure greater developmental impact, five major areas, all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank seeks to build a management team that will lead the successful implementation of this vision.


The Senior Vice-President is responsible for supporting the President in the day-to-day management of the Bank Group to achieve it strategic objectives, and drive a performance culture that will align all processes and systems to deliver high impact results. The Senior Vice-President will provide effective leadership and exceptional coordination to ensure implementation and monitoring of key corporate decisions as well as the identification of necessary corrective measures and actions. The Senior Vice-President will lead senior management discussions, decisions-making processes and the implementation of strategic board and management decisions to achieve the Bank’s objectives.


The mandate of the Business Transformation (SNBT) Department is to support the Senior Vice-President (SVP) in the execution of responsibilities related to ensuring organizational effectiveness. The Department works to ensure that the Bank, as an organization, is fit for purpose and can adapt to changes in its internal and external environment. It leads on Bank-wide change management efforts as necessary and fosters an organizational culture that aligns processes and systems to deliver high impact results. SNBT leads or supports the review, establishment, and implementation of suitable internal organizational structures, systems, business processes, policies, procedures, methods, and information technology for effective implementation of strategic objectives championed by Senior Management to achieve measurable improvements in efficiency, effectiveness, and stakeholder satisfaction.

Through its two divisions, namely Organization and Methods (SNBT.1) and Business Process Reengineering (SNBT.2), the Department is responsible for the following activities:

  •  Design, implement and maintain the organizational structures.
  •  Review and update policies, procedures, frameworks and methods (standards/templates, tools);
  •  Lead the institutional change management approach and execution.
  •  Perform continuous improvements of business processes, simplify and harmonize business tools and systems.
  •  Advise on the implementation choices for new IT functional requirements to ensure alignment and coherence with existing processes and tools.


The mandate of the Business Process Re-engineering Division (SNBT.2) is to coordinate the implementation of the Transformation Agenda initiatives approved by Senior Management. The division is also responsible for providing leadership and technical expertise in managing the review of the Bank’s business processes, and the implementation of related information technology systems and change management plans.

The Principal Business Process Officer will perform all activities to fulfil the key deliverables described above.

KEY FUNCTIONS: As part of the SNBT.2 team, and under the leadership of the Division Manager for SNBT.2, the Principal Business Process Officer will be responsible for supporting the fulfilment of the SNBT.2 mission, with accountability for the following:

Business Process Reengineering Design

  •  Contribute to the maintenance of a catalog of key Bank business processes.
  •  Contribute to the documentation of the “As-Is” processes in the catalog with detailed flow maps determining who (staff, managers, institutional structures) does what, when, how, and why.
  •  Provide technical guidance and coordination to concerned Bank organization units on business process re-designing to improve delivery efficiency, enhance responsiveness to clients and competitiveness with peer service providers, increase development effectiveness.
  •  Compile and track the performance metrics of the Bank’s major business processes, notably, the time required to execute processes.

Business Process Reengineering Implementation

  •  Contribute to the implementation of “To-Be” processes and identify impacts on organizational structures, systems, information technology systems, and impacted people.
  •  Update related organizational structures, policies, and procedures in collaboration with SNBT.1 and the concerned business departments.
  •  Participate in the implementation of related information technology systems in collaboration with TCIS.1 and the concerned business departments.

Change Management Implementation

  •  Participate in the development of the change management strategy and related plans for the adoption of the reengineered processes in collaboration with SNBT.1, the change management practitioners, and the concerned business departments.
  •  Support the execution of the change management plans for all reengineered processes in collaboration with SNBT.1, the change management practitioners, and the concerned business departments.

COMPETENCIES (skills, experience and knowledge):

  •  At least a Master’s degree or a professional qualification in Finance, Business administration, Economics, Statistics, Operations research or related fields.
  •  At least six (6) years of relevant and progressive professional experience in Finance, development work, or any related fields. Prior business transformation experience in the AfDB, similar MDBs or private sector will constitute a key success factor for delivery in this role.
  •  Technical excellence and first-rate interpersonal and follow-up skills.
  •  Strong analytical and strategic capabilities.
  •  Sound understanding of the business and operational needs with proven capacity to innovate and promote change initiatives in policies and processes in large organizations.
  •  Strong project management skills which demonstrate the ability to see the bigger picture without losing sight of the detail.
  •  Ability to exercise sound judgement and creativity in identifying options and risks in order to escalate issues that have the potential to have a significantly adverse effect on the organization both in financial and employee relations terms.
  •  Good/sound judgment and strong integrity.
  •  Ability to collaborate in the context of cross-complex and corporate assignments.
  •  Demonstrated ability to produce high quality work on a variety of issues with very short deadlines.
  •  Ability to communicate and write effectively in English and/or French with a good working knowledge of the other language.
  •  Competence in the use of Bank standard software applications (Word, Excel, PowerPoint), Knowledge of SAP is highly desirable.


Should you encounter technical difficulties in submitting your application, please send an email with a precise description of the issue and/or a screenshot showing the problem to: HR Direct HRDirect@AFDB.ORG (link sends e-mail)

1- Regular Staff

If you are currently working at the African Development Bank as a regular staff, click on the button below to apply for this position.(link is external)

2- External Candidate

If you are not currently working at the African Development Bank, or if you are a Short Term Staff (STS), a Technical Assistant or a Consultant at the Bank, click on the button below to apply for the position.(link is external)

To apply for this position, you need to be national of one of AfDB member countries.

Applicants who fully meet the Bank’s requirements and are considered for further assessment will be contacted. Applicants should submit a concise Curriculum Vitae (CV) and any additional documents that may be stated as required. The President of the African Development Bank reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer. Female candidates are strongly encouraged to apply.

The African Development Bank Group (AfDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the Bank does not request information on applicants’ bank accounts. The African Development Bank Group declines all responsibility for the fraudulent publications of job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever .

“Please note that the Bank does not accept dual nationality. Therefore, you are required to declare the nationality you would like to be considered by the Bank throughout your career, if hired. Please upload supporting Government issued IDs such as passport, National Identity Card or Certificate etc.”


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