Shelter Cluster Coordination Officer, P3, Goma At UN High Commissioner for Refugees

Organizational Setting and Work Relationships

In humanitarian emergencies where UNHCR is designated as the Shelter Cluster (SC) Lead Agency under the Cluster Approach, the Shelter Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. In smaller emergencies this function will be performed at national level, in these situations the incumbent reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency and the incumbent liaises with the Global SC Coordinator who has global responsibility for the performance of UNHCR as Global Cluster Lead Agency. In larger emergencies this function will be performed at sub-national level, the incumbent will report to a P4 or P5 Shelter Cluster Coordinator at national level on functional issues and to the respective Head of Office on administrative issues. In some cases of large emergencies, the incumbent may perform a function of deputy cluster coordinator at the national level in support of the P4 or P5 Shelter Cluster Coordinator reporting directly to them.

The Shelter Cluster Coordination Officer supports coordination, strategy development and advocacy functions in order to ensure UNHCR¿s role as the Shelter Cluster (SC) Lead Agency under the Cluster Approach. The incumbent provides support to the UNHCR office to be able to perform its SC Lead Agency functions in a manner consistent with the Inter-Agency Standing Committee (IASC) standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level and the IASC Reference Module for Cluster Coordination at the Country Level.

The Shelter Cluster Coordination Officer ensures appropriate cross-sectoral coordination with other related clusters such as WASH, CCCM, Protection (HLP) and others, advocates for shelter in the humanitarian response, supports the mainstreaming of early recovery activities in the Shelter Cluster, and spearheads the integration of cross-cutting issues into the work of the Shelter Cluster, especially age, gender, diversity, HIV, and environment.

The incumbent may directly supervise a SC Support team, including, but not limited to, the areas of information management, needs assessment, and technical support.¿


Strategic Direction and Coordination

– Ensure, for the location s/he is based at, that UNHCR delivers on its commitments and accountability as lead of the Shelter Cluster. Manage the team under his/her supervision.

– Establish strong working relationships with the cluster members in the Area of Responsibility (AoR) in order to facilitate effective collaboration and communication. Upon consultations with SC members and his/her supervisor(s), take final decision over format and frequency of meetings, designation of focal points and the establishment of a strategic advisory group, sub-national clusters, Technical Working Groups and ad hoc/task-related bodies for specific issues.

– Provide coordination services, including meetings, in line with the Principles of Partnership, ensuring that cluster coordination is inclusive, effective and results-oriented.

– Under the framework of the Inter-Agency contingency Plan, revise existing contingency planning and emergency preparedness measures and ensure they are updated and developed.

– Develop or contribute to the development of a SC strategy that is part of the overall multi-sectoral response, that is owned by shelter partners and the government counterpart and that is revised as the situation evolves. Ensure that the SC Strategy has proper linkages with disaster risk reduction, relief, and recovery and development efforts.

– Ensure that the SC Strategy aligns with the Humanitarian Country Team¿s common humanitarian action plan.

– Promote accountability to affected population, participation of local and national stakeholders such as civil groups, and ensure coordination with government counterparts and other relevant authorities.

– Promote that appropriate transitional measures are in place for handing over to the government or recovery and development actors.

– Ensure the establishment and maintenance of the cluster structure including the cluster core documents as defined by the Global Shelter Cluster guidance: Strategy, Technical Standards, and Factsheet.

– Facilitate the evaluation of the cluster¿s performance. Based on the feedback of this evaluation, work with Shelter Cluster members to develop a plan of response to improve the cluster¿s performance.

Needs Assessment, Resources Mobilization and Allocation

– Facilitate and coordinate within the Shelter Cluster or Inter-Cluster level shelter needs assessments, including participatory assessments

– Support the system to ensure the timely availability of data to inform operational decisions by partners and strategic decisions of the Humanitarian Country Team.

– Promote that the SC covers all identified shelter needs of the affected population and not only those relating to the specific mandate of individual members of the Shelter Cluster.

– Provide transparent support to development of common funding criteria, resource mobilisation and prioritization within the SC for inclusion in Consolidated Appeals and pooled funds processes.

– Establish mechanisms for accountable and transparent financial resource allocation within the cluster.

Capacity Development

– Build capacity of the government counterpart or the organization that will take over the coordination of the cluster once this is phased out.

– Coordinate the delivery of shelter training activities for SC members, other local partners, and relevant authorities.

– Coordinate initiatives to build the shelter capacity of the national and local government, partners and civil society.

Standard Setting and Implementation

– Ensure that the shelter response is informed by appropriate relevant Technical Standards including among others Sphere, and good practice.

– Promote appropriate collaboration with shelter response-related clusters of CCCM, Early Recovery, Education, Health, Logistics, Protection and WASH in the work of the Shelter Cluster.

– Coordinate the integration of cross-cutting issues in the work of the Shelter Cluster, including age, gender, environment, diversity.

– Through Cluster-wide consultative processes, provide input into the development of global shelter policy and standards led by the Global Shelter Cluster.

Information Management, Monitoring, Evaluation and Reporting

– Contribute to development and implementation of the SC information management strategy and mechanism to report and share information within the Shelter Cluster, with the other clusters, with the government, with the overall humanitarian community including donors, with UNHCR internal mechanisms, and with the Global Shelter Cluster.

– Ensure that the SC produces analytical shelter reports, including the Factsheet. Promote that information on affected population is disaggregated by sex and age. Implement decisions on indicators to measure impact and performance of SC members.

– Ensure that the SC maintains an updated website and produces regular updates on the shelter concerns of the affected population, the response by the shelter actors, the gaps, challenges and recommendations.

– Promote and ensure monitoring and evaluation of the impact of operations carried out by cluster members and the performance of the coordination team.

– Appraise the performance of any directly supervised personnel of the SC coordination team.

Advocacy, Promotion and Fundraising

– Identify core advocacy concerns for the SC through a consultative process.

– Represent when requested the SC in meetings with sectoral and external partners, authorities, donors and other relevant interlocutors.

– Issue reports and make advocacy statements on behalf of the Shelter Cluster in the AoR.

– With the support of the supervisor, negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.

– Direct transparent and accountable financial and other resource allocation within the Shelter Cluster, when required, such as with regard to CERF or CHF.

– With the support of the supervisor, approach donors and other potential sources of funding to explain the SC strategy, challenges, and progress, and to advocate for funding for the overall shelter sector.

– Coordinate with UNHCR and other partners to maximize communication impact to donors and others on the SC priorities.

– Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of shelter.

– Ensure the Shelter Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.

– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

shelter-related sciences (e.g. civil engineering or architecture) or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

CCCM Cluster Coordination

HCR Coordination Lrng Prog

HCR Management Lrng Prg

UNHCR Tri-Cluster Knowledge and Coordination Skills Workshop

UNHCR Workshop on Emergency Management.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Excellent knowledge of the Humanitarian reform process and the role of the humanitarian community (UN System, Red Cross Red Crescent Movement, and NGO), preferably in shelter. Good knowledge of current humanitarian issues. Good knowledge of shelter-related technical guidelines and standards. Good communication skills


Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs, shelter and NFI. Demonstrated expertise in program management and reporting requirements.

Functional Skills

SP-Shelter and Infrastructure Coordination

SP-Global Shelter Cluster Strategy

PR-Country Operations applying the Cluster Approach


CL-Cluster Information Management Tools, Resources and Approaches

CO-Drafting and Documentation

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The candidate should be an engineer in construction/ knowlegeable in site planning and a good designer. He should have a good experience in shelter construction and management of partners. Able to draft proposals and chair coordination meeting as well as monitoring the construction on the ground. Work closely with other stakeholders.

Required languages (expected Overall ability is at least B2 level):



Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

As of 31 January 2021, the Democratic Republic of Congo (DRC) hosts 490.243 refugees in the country, including 213.777 Rwandan, 173,731 CAR, 46,829 Burundian and 54,755 South Sudanese refugees. DRC As of 31 May 2021, the Democratic Republic of Congo (DRC) hosts 506 435 refugees in the country, including 213.329 Rwandan, 206.491 CAR, 55.784 South Sudanese, 44.193 Burundian and other 1.165refugees.

DRC also hosts more than 5 million IDPs located mainly in the provinces of Ituri, Kasai, North Kivu, South Kivu and Tanganyika. As Protection Cluster lead, UNHCR continues to play a key role in supporting the DRC Government in implementing a durable solutions strategy in order to help end the cycles of protracted displacement in the country. As of today, the operation manages 14 field offices (1 Branch Office, 5 Sub Offices, 7 Field Offices, and 2 Field Unit Offices) and has a field presence in the provinces of Kasai, Ubangi, Kivu (north and south), and Haut Uele/Bunia.

The root causes of forced displacement in North Kivu go back more than three decades. There is heavy presence throughout of armed groups vying for control of territory in a province that is rich in natural resources. Armed conflict, land-grabbing, sexual violence and exploitation, risk of forced recruitment all contribute to forced displacement. In such a context, ethnic tensions are also on the rise.

SO Goma provides coordination and oversight to FO Baraka and FU Bukavu and Uvira.

The Shelter Officer (Cluster) works under the direct supervision of the Head of Sub-Office.

The position requires regular Close and regular contact with technical and non-technical staff of UN Agencies, Implementing Partners, National and International NGOs and Government Authorities, is essential to discuss matters relating to shelter and infrastructure coordination and provision.

The incumbent represents UNHCR in inter-agency coordination mechanisms as the Lead for the GTA within the NFI/Shelter Cluster..

Living and Working Conditions:

Goma is the capital of North Kivu province, bordering Rwanda. It has an estimated population of some 1 million. Despite the fact that Goma is an important gateway to eastern DR Congo, it remains isolated from other DRC cities due to bad road infrastructure. Boat transport is used extensively to commute with other towns bordering the Kivu lake (e.g. Bukavu)

Staff reside in commercial accommodation available in town.

There are limited medical facilities in Goma that are equipped to deal with moderate medical cases. Evacuation opportunities are limited. However, air ambulance evacuation can be organized for life threatening emergencies during day time. Candidates with conditions requiring regular treatment or medical supervision should be appropriately advised.

The climate is classified as tropical wet and dry.

There are banking facilities at Goma. There is an acceptable access to communication means, such as internet, telephone sim cards etc.

Security Issues which should be considered

Goma is a security level 3 duty station.

The presence of a live volcano (Nyiragongo) is another factor that impact the life in Goma due to the emanation of gaz (CO and sulfur).

Goma is affected by earthquake. Last earthquake was in May 2021 with a level of 5.3 on the Richter scale.

Additional Qualifications



BA: Civil Engineering (Required), BA: Shelter-related sciences (Required)


CCCM Cluster Coordination – UNHCR, Emergency Management Workshop – UNHCR, HCR Coordination Learning Program – UNHCR, HCR Management Learning Program – UNHCR, Tri_Cluster Knowledge/Coord Skills – Other

Work Experience


Accountability, Client & results orientation, Commitment to continuous learning, Communication, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Teamwork & collaboration

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Add.2 to Bi-annual Compendium 2022 – Part B

Functional clearance

This position requires Functional Clearance

How to apply

For a full job description and to apply, interested candidates are requested to visit

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date of receipt of applications: 16 February 2023 (midnight Geneva time)

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